Family Business and Conflict

Conflicts that arise in family businesses are informed by long family histories and patterns of behavior, multiple identities, and are often characterized by communication breakdowns and emotional upheaval. Conflicts in these contexts are costly emotionally, financially and relationally to family members and also to non-family employees and ultimately to the longevity of the business organization itself. When conflict arises within these contexts it can be difficult to separate the personal relationships from the business relationships. Because these types of business disputes can be especially emotional, how can we most effectively engage with this type of conflict? This course builds theoretical knowledge by introducing some context specific theories, models, and frameworks. We will build on existing NECR coursework introducing the Three Circle Model of Family Business (Tagiuri and Davis); Founders’s Value Categories Framework (Liebowitz); Dynamical Systems Theory (Coleman, et.al.) as it applies to a family businesses; Family Systems Theory (Bowen; Minuchin) and family dynamics as a subsystem; Sustaining Cycles of Trust Model (Sundaramurthy) and communications in family businesses (Astrachan and McMillan); discuss EQi-2.0 360 version (MHS) and its usefulness in the family business workplace; introduce and administer the Neethling Brain Instrument (Dr. Kobus Neethling & Paul Torrance) (NBI) as a tool for understanding more about individual thinking styles and how this knowledge informs group dynamics. Case studies will be a primary focus throughout the course, providing examples that address a spectrum of classic family business conflicts. We will use tools to analyze and develop intervention strategies in small and large group activities. This elective course is designed for NECR degree candidates, or any SPS graduate student with an interest in the topic, space permitting. If you are a student outside the NECR program, please contact instructors for additional readings to inform course materials. NECR students will be required to have taken Introduction to Mediation NECR PS5107, Understanding Conflict and Cooperation NECR PS5101, Skills Practicum: Self as Instrument NECR PS5880, Intrapersonal Dynamics NECR PS5124.